MGA Dental – Privacy Policy

1. Who We Are

MGA Dental is a family-owned and operated dental group with two clinics in Queensland, Australia:

• MGA Dental – Brisbane
  202 Pinelands Road, Sunnybank Hills QLD 4109
  brisbane@mgadental.com.au
  (07) 3273 3343 
• MGA Dental – Gold Coast
  122 Salerno Street, Surfers Paradise QLD 4217
  goldcoast@mgadental.com.au
  (07) 5539 9748 

Website: https://www.mgadental.com.au

 

2. What Information We Collect

We may collect personal and sensitive information such as:

• Full name, address, contact number, and email
• Date of birth, gender, and emergency contact
• Dental and medical history
• Medicare and private health fund details
• Appointment records and treatment plans
• Billing and payment information
• Website usage data (e.g., IP address, browser) 

 

3. How We Collect Information

Your information may be collected through:

• Phone calls, emails, and online forms
• In-person consultations and appointments
• Referral letters from other providers
• Use of our website (via cookies and analytics) 

 

4. Why We Collect It

We collect your information to:

• Book appointments and manage your care
• Provide dental treatment safely and effectively
• Handle billing and health fund claims
• Comply with legal and clinical requirements
• Improve patient experience and services
• Communicate important updates

 

 

5. Disclosure of Information

We may disclose your personal information to:

• Your health fund, Medicare, or other healthcare providers
• Specialist dental professionals (with consent)
• Our IT service providers and practice management systems
• Legal, regulatory, or health authorities when required

We do not share your information with third parties for marketing.

 

6. Website and Cookies

We use cookies and analytics to enhance website performance and user experience. Data collected may include:

• IP address, location, and browser type
• Pages viewed, time on site, and traffic sources

You can disable cookies through your browser settings.

 

7. Data Storage and Security

We store your personal information securely through:

• Encrypted practice management systems
• Password-protected devices and secure servers
• Staff confidentiality agreements and training
• Physical security at both clinic locations

 

 

8. Access and Correction

You have the right to request access to your personal information or request corrections. Please contact your preferred clinic:

• brisbane@mgadental.com.au | (07) 3273 3343
• goldcoast@mgadental.com.au | (07) 5539 9748 

We will respond to your request within a reasonable timeframe.

 

9. Overseas Disclosure

We do not typically share your personal data outside Australia. If overseas disclosure is required (e.g. for cloud hosting), we will ensure the recipient complies with the APPs.

 

10. Complaints

If you believe we’ve breached your privacy:

1. Contact your local MGA Dental clinic directly.
2. If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
   www.oaic.gov.au 

 

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legislation. The latest version will always be available on our website.